Chirag Bandha Mutha

Kenton Clinic: Building CQC Excellence

As Operations Manager at Kenton Clinic, I was responsible for the full operational infrastructure of the practice. I helped the clinic achieve and maintain strong CQC compliance ratings by building systematic processes that left nothing to chance.

I integrated AI systems into clinical workflows, including AI call receptionist support, workflow management tools, and platforms such as One Advanced's Docman, Accurx, Anima AI, Surgery Connect, and Patches AI for patient online workflows. I also established comprehensive protocols and SOPs that kept the clinic fully CQC-compliant at all times, using EMIS (Optum) as the core clinical system with Ardens templates to standardise care pathways.

Barnet PCN: Scaling Primary Care

I supported Barnet PCN through a period of significant growth, helping the network build operational capacity and improve service delivery across multiple practices. Today, they collaborate with leading MPs and continuously improve local health services. This experience gave me a deep understanding of how primary care networks operate and scale, and the unique challenges they face in coordinating care across multiple sites.

Growing Healthcare Brands Online

Beyond operations, I have built and grown social media profiles for healthcare practices from zero to engaged communities, driving measurable increases in patient enquiries. I understand what resonates with patients online, how to build trust through content, and how to turn digital visibility into real appointments. This is not generic social media management. It is healthcare-specific strategy informed by direct experience inside the clinics I promote.

Research, Technology, and AI

My background in clinical research, with experience at UCL and City St George's, gives me an evidence-based approach to everything I do. I bring the same rigour to operational consulting that researchers bring to clinical trials: measure, test, improve, repeat.

I have worked extensively with healthcare technology platforms, including One Advanced's Docman for document management, Patches AI for patient online workflows, Accurx, Anima AI, Surgery Connect, AI call receptionist systems, workflow management tools, and Optum Health (EMIS). This gives me a practical understanding of how these tools work, how they integrate with each other, and how to configure them for maximum efficiency in a real clinical environment.

What Drives NextBit Health

• Integrated AI systems and advanced clinical technology into NHS workflows, building efficient environments for clinicians across multiple settings
• Established comprehensive CQC-compliant protocols, SOPs, and documentation systems that pass inspections consistently
• Grew healthcare social media profiles from zero to active communities, generating real patient enquiries and building clinic brands
• Clinical research background at UCL and City St George's, combining academic rigour with practical operational expertise
• Deep understanding of clinical terminologies, workflows, and the challenges clinicians face every day in practice